Refund policy
We really hope you are happy with the purchase from us. However, if there is anything that does not meet your needs or expectation, you can return eligible items within 30 days of receiving for a refund or exchange.
RETURNS
The order can't be canceled once they are shipped out and you can return for a refund once you get it.
To be eligible for a return, items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
If you return an item, the shipping cost for sending the item to you will be deducted from your total refund amount.
You may be responsible for the return shipping if the return is not due to Product Damage/Shipping Issue/Product Defect.
To start a return, you can contact us at decotreeco@gmail.com. We will offer a return address for you to send the items back.
Any address on the parcel is not approved return address, and we don't accept the returned package without authorized return address from customer service representative.
All sales of customized or personalized products are final. Cancellations and refunds are not available for these items.
REFUNDS
A refund will be issued within 3 business days of receiving your returned order.
EXCHANGES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We always want you to be happy! If we can do better with your experience at Decotree for any reason, please contact us.
Shipping Fees – Non-Refundable
Shipping fees are non-refundable once an order has been processed and dispatched.
This includes all standard and expedited shipping services. Once the carrier has been engaged and the shipment has left our facility, the shipping cost is considered fulfilled and cannot be reimbursed, as these charges are paid directly to the shipping carrier.
If a refund is approved for the product itself, the original shipping fee will not be included in the refunded amount.
For orders placed with upgraded or expedited shipping options (such as Super Fast Delivery), the additional shipping fee is also non-refundable once the order has shipped.
Email: decotreeco@gmail.com
Phone / SMS: (954) 906-7980
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